Delete your account

In the app

Open IonVolt, then Settings › Account › Manage Account › Delete Account. If you haven't connected a house battery yet, tap Account at the top of the set-up screen, then Delete Account.

Deleting your account doesn't cancel a subscription bought through Apple or Google. Cancel it in your account settings first: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments and subscriptions › Subscriptions.

Without the app

Email hello@ionvolt.app from the email address you use for IonVolt and ask us to delete your account. We'll confirm it's yours and delete it.

What's deleted

Your account, your house battery and charger links, the tokens, keys and sign-ins we hold for you, all stored readings, automations, notifications, purchase records and any plan we've given you free, and any feedback sent with your account details are erased straight away, and a Sign in with Apple is revoked at Apple. Backups that still contain them are deleted within 14 days on our server and within 28 days off-site.

Feedback emails in our mailbox and feedback sent without your account details aren't linked to your account; email us and we'll delete them too. Usage statistics and crash reports (only sent if you agreed) aren't linked to your account and expire on their own, after 2 months and 90 days. See the privacy policy.